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Support and contact

From the application: the Help menu​

When you are signed in, a Help menu is available in the top bar. It gives you access to:

  • the online documentation (in your language when available, French or English);
  • Contact support, to send a request to the ownMap team.

Ticket-based support​

Describe your issue in the field provided and click "Send": your request is forwarded to the ownMap team and appears as a discussion thread, where you can follow up or add to your message at any time. Each request shows its status: "Awaiting reply", "New reply" or "Closed".

When the team replies, you are notified by email and can find the reply in the discussion thread. The "New request" button lets you open another topic.

Other ways to contact us​

  • through the contact form on the official website;
  • by mail: OWNMAP SAS – 42 rue St Léger, Bâtiment A – 78100 Saint-Germain-en-Laye – France.
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